Our fulfillment team is taking the best care when packing your order and handing it over to our courier partners.
However, if you ever have any issue with your order upon arrival, such as damaged packaging, you feel an item is missing or you have received a wrong item, please contact us for help at support@vivellify.com upon receiving your order.
If you could send us screenshots of the issue, this will help us a lot to find the best solution for you.
Reporting an issue later than 3 days after delivery might result in limited solutions we can offer.
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