Title: How to Cancel or Modify Your Order
At Vivello, we understand that sometimes plans change and you may need to cancel or modify your order. Here's what you need to know about our cancellation and modification policy:
Time Frame: You can cancel or modify your order within 1 hour of placing it. This gives you a window of opportunity to make any necessary changes to your order.
Contact Customer Service: If you need to cancel or modify your order, please contact our customer service team immediately at support@vivello.freshdesk.com. Our team will assist you in making the necessary changes to your order.
Processed Orders: After the 1-hour time frame, orders may already be processed and it may not be possible to cancel or modify them. In such cases, we recommend reaching out to our customer service team for further assistance.
We strive to provide the best possible customer service and will do our best to accommodate your needs. However, please note that our ability to cancel or modify orders is subject to the order status and processing stage.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help!
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