I want to follow up on my refund

You have returned an item or have questions about a refund?

As soon as we receive the return at our warehouse in Hamburg, Germany, we will follow our inspection process and will contact you to give you an update on a potential refund.

Please always ensure you keep the receipt and tracking ID/information as we might need this to assist you. Please add the order ID to any return as this will help us to track your return during the inspection process. 

However, if you have any questions in the meantime, please reach out to us at support@vivellify.com