How do I get a refund?

We’re here to make your experience as smooth and reassuring as possible - even if things didn’t go as planned with your order.

If you’ve already contacted us about a return or refund, here’s what to expect next:

• Request Verification - Once we receive your return or refund enquiry, our team will review your request in line with our Return Policy (60-Day-Money-Back-Guarantee)
• Item Inspection - Returned items will be inspected to ensure they meet our return criteria
• Processing Timeline - This process can take up to 14 business days from the time we receive your returned items

Questions in the Meantime?
We’re always here to help! If you have any questions while your return is being processed, don’t hesitate to reach out to our friendly Customer Care team at support@vivellify.com.